Scope and purpose of this policy
This Privacy Policy explains how personal information may be handled when you browse this Australian-facing website, compare garden platforms, submit a product enquiry or communicate about a possible purchase. It is written to describe the information that may be involved, the reasons for handling it, the choices available to individuals and the contact details that can be used for privacy questions.
Where the Privacy Act 1988 and the Australian Privacy Principles apply to particular handling of personal information, this policy is intended to be read consistently with those requirements. The Australian Privacy Principles emphasise open and transparent management of personal information, reasonable collection practices, appropriate use and disclosure, data quality, security and access or correction rights. Nothing in this policy is intended to reduce a right that applies under mandatory law.
Information you choose to provide
The website includes enquiry forms for visitors who want to ask about a garden platform or discuss a product choice. Information provided through those forms may include your name, email address, telephone number, selected platform, planter dimensions, approximate loaded weight, intended surface and any message or other details you choose to provide. The exact information depends on the fields completed and the context of the enquiry.
Please provide only information that is relevant to the product or order discussion. The standard enquiry process is not designed to request government identifiers, account passwords, payment-card credentials or sensitive information. If information is included in a free-text message even though it is not needed, it may still form part of the communication and should therefore be supplied with care.
Information associated with website use
When a browser requests a page, technical information can be generated as part of normal website operation. Depending on the technologies in use, this may include information about the browser or device, pages requested, approximate timing, referral information, error or security events and similar operational data. Some of this information may be personal information if it can reasonably be linked to an identifiable individual.
Optional analytics or marketing technologies, if enabled, are treated separately from functions that are necessary to deliver the website. The Cookie Policy explains the main categories of browser technologies, the distinction between necessary and optional uses, and the choices that may be available.
Why information may be collected and used
Personal information submitted in an enquiry may be used to understand the request, respond to questions, discuss a suitable platform, clarify planter size or loaded weight, communicate about a requested purchase and keep an appropriate record of the communication. Information may also be handled where reasonably necessary to operate, secure and maintain the website or to comply with obligations that apply to the relevant transaction or communication.
Information should not be used for an unrelated purpose simply because it was supplied in an enquiry. If an additional purpose requires a separate choice or notification under applicable law, that purpose should be handled accordingly. A person who only wants product information should not be required to provide more personal information than is reasonably needed for that interaction.
Direct collection and information from other sources
Where practical, information is collected directly from the person making the enquiry because that is generally the clearest way to understand the request and maintain accuracy. A communication may also contain information about another person, for example where one person is helping with a household purchase. Anyone providing another person’s details should consider whether they are authorised to do so and whether the information is genuinely relevant.
Technical information generated through website use may arise automatically from the interaction between the browser, website and any enabled service. If information is obtained from another source in circumstances where notification is required, the handling should reflect the applicable notification obligations and the nature of the information concerned.
Disclosure and service providers
A business may need to disclose limited information to a service provider where that is reasonably necessary to operate a website, communicate with a customer, process an agreed transaction or perform another legitimate business function. Any such disclosure should be limited to information that is relevant to the function and handled consistently with applicable privacy obligations.
This policy does not treat every external website, platform or service as a recipient of personal information. Where a third-party service is actually used and its involvement affects privacy choices, the relevant notice or settings should provide information appropriate to that use. Personal information should not be disclosed merely because disclosure would be convenient when there is no relevant business or legal purpose.
Overseas handling
Online services can involve infrastructure or service providers located in more than one country. If personal information is disclosed overseas in circumstances covered by Australian privacy law, any applicable requirements concerning overseas disclosure should be considered before the disclosure is made. The practical obligations depend on the circumstances and the entities involved.
Because the location and role of a particular provider can change over time, overseas handling should be assessed by reference to the service actually in use rather than by assuming that every website interaction is domestic or overseas. Questions about the handling of information submitted through this website can be raised using the contact details below.
Quality, access and correction
Accurate information helps avoid mistakes when discussing platform dimensions, loaded weight, contact details and order requirements. If you believe personal information associated with your enquiry is inaccurate, incomplete or out of date, you can ask for it to be corrected. The appropriate response may depend on what information is held and whether it is still relevant to an active or completed interaction.
Where applicable law provides a right to request access to personal information, a request can be made using the contact details in this policy. Reasonable steps may be needed to confirm identity before information is released, particularly where disclosure could affect another person’s privacy or security. If access or correction is refused in circumstances where reasons are required, the applicable process should be followed.
Security and retention
Personal information should be protected by reasonable measures against misuse, interference, loss and unauthorised access, modification or disclosure. The measures appropriate to a simple product enquiry may differ from those appropriate to a completed transaction, but security should remain proportionate to the information held and the risks associated with it.
Information should not be retained indefinitely without a reason. Retention can depend on the nature of the enquiry, whether a purchase proceeds, record-keeping needs, dispute or warranty considerations and legal obligations that apply. When personal information is no longer required for a lawful purpose and no obligation requires continued retention, appropriate steps should be taken in accordance with applicable requirements.
Privacy complaints and questions
If you have a privacy question, want to raise a concern about the handling of personal information, or want to request access or correction where available, contact Chanel Garden using tel. +61423744371 or E-mail: [email protected]. Please describe the issue clearly enough for it to be understood and assessed.
A privacy concern should be considered on its facts, including what information is involved, how it was obtained, what was done with it and what privacy requirements apply. Raising a privacy concern does not remove any right to contact an appropriate regulator or use another remedy that may be available under applicable law.
Children and information submitted by others
The product range is presented for ordinary consumer purchasing and garden use. The enquiry process is not designed to collect information from children for a separate child-directed service. If an adult submits an enquiry on behalf of another person, the adult should provide only the details that are reasonably necessary for the product discussion.
If information is received in circumstances that make continued handling inappropriate or unnecessary, it should be dealt with according to applicable privacy and record-handling requirements. The presence of a free-text field does not mean every type of personal information is required or appropriate.
Changes to this Privacy Policy
This policy may be revised if website functions, information-handling practices or applicable requirements change. A revised policy applies from the point at which it is made available on the website, subject to any different requirement imposed by law for a particular change or use of information.
Visitors who are concerned about a particular privacy issue should review the current policy when they submit information. Questions about the current version can be directed to the contact details stated above.