About these Terms and Conditions
These Terms and Conditions govern use of this website and the process of making enquiries about the garden platforms displayed here. They should be read together with the Privacy Policy, Cookie Policy, Refund page and the product information shown for the relevant platform. The terms are intended to explain the website relationship clearly without replacing mandatory consumer protections.
Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy, liability or other right where doing so would be unlawful. If the Australian Consumer Law or another mandatory rule applies to a transaction and is inconsistent with a provision on this page, the mandatory rule prevails to the extent of the inconsistency.
Website information and product selection
The website describes garden platforms intended to help move compatible planters across suitable surfaces. Product pages may present model names, dimensions, recommended loads, materials, wheel arrangements, price information and intended use considerations. Those details are provided to support comparison and should be considered together rather than relying on a single measurement.
A platform that fits the diameter or footprint of a pot may still be unsuitable if the total loaded weight is excessive, the planter is unstable, the surface is uneven, or the intended route includes steps, steep slopes, deep joints or loose material. Visitors should consider the actual planter, its contents, the surrounding surface and the way the platform will be moved before deciding which model to purchase.
Accuracy of specifications and visual presentation
Reasonable care should be taken when presenting product information, but screen settings, photography, lighting and normal production variation can affect how colour, texture or finish appears. Images are useful for understanding form and context but should not be treated as a substitute for written dimensions or other stated specifications where those details are important to fit.
If a specification is material to the purchase decision, the visitor should raise it during the enquiry before the order is finalised. A product should not be assumed to have a feature merely because a similar feature is common in another product or because an image is interpreted in a particular way.
Enquiries are not automatically accepted orders
Submitting a website form is an enquiry. It allows the visitor to identify a platform, provide contact information and describe relevant garden or planter details. Submission of the form does not by itself require the business to accept an order, reserve stock, confirm delivery or charge the visitor.
A purchase is formed only when the product and transaction have been accepted through the applicable ordering process. Any transaction-specific terms such as the confirmed product, quantity, total price, delivery arrangements or other agreed details should be established before payment or final acceptance where those matters are relevant.
Information supplied by the customer
A customer should provide information that is reasonably accurate when asking for product guidance or progressing an order. This is particularly important for planter dimensions, approximate loaded weight, intended surface and contact details. If the actual planter or use conditions materially differ from the information supplied, earlier product-selection guidance may no longer be suitable.
The customer should not submit another person’s personal information unless it is appropriate to do so. Personal information submitted through the website is handled in accordance with the Privacy Policy and any mandatory privacy requirements that apply.
Prices, charges and payment
Product pages may display prices using the dollar symbol for this Australian-facing website. The amount displayed for a product should be read together with any transaction-specific information communicated before an order is finalised. A website enquiry alone does not authorise a payment or create a charge.
Any delivery charge, payment method, additional item or other amount that applies to a specific transaction should be made clear as part of that transaction rather than assumed from general website content. If a displayed price or transaction amount is obviously affected by an error, the issue should be addressed before the order is completed, subject to any rights that apply under consumer law.
Delivery arrangements and receipt
Delivery details can depend on the destination, the platform ordered and the arrangements agreed for the transaction. A general website statement should not be read as a guarantee that every location, time frame or delivery method is available. The relevant delivery details should be confirmed for the actual order.
When a product is received, the customer should check that the item corresponds with the order and inspect it for apparent damage or missing components within a reasonable period. Promptly raising an obvious delivery problem can make assessment easier, but no website wording is intended to impose an artificial deadline that removes a statutory consumer right which continues for a longer period.
Use of the garden platforms
Garden platforms should be used in a way that is consistent with the product information provided for the selected model. The planter should be positioned securely and the recommended load should not be exceeded. The intended path should be checked before movement so that steps, edges, deep gaps, loose gravel, steep gradients or other obstacles do not create an avoidable hazard.
The user remains responsible for the real conditions in which the platform is used. A recommended load is not a statement that every planter of that weight will be stable in every shape, position or environment. Care is especially important where a planter is tall, top-heavy, unevenly loaded or used on a surface that can affect wheel movement.
Consumer guarantees and remedies
Where the Australian Consumer Law applies, goods supplied to consumers come with consumer guarantees that operate independently of any voluntary warranty or website policy. Depending on the circumstances, those guarantees can concern matters such as acceptable quality, fitness for a disclosed purpose and correspondence with description. Rights and remedies depend on the nature of the problem and the applicable law.
The Refund page explains the approach to product problems, repairs, replacements and refunds in more detail. Nothing in these Terms and Conditions requires a consumer to accept a remedy that is less than the remedy the law entitles them to receive.
Liability and reasonable responsibility
Responsibility for loss, damage or other consequences depends on the facts, including the product supplied, how it was used, the condition of the surface, the information given before purchase and any mandatory legal rules that apply. No provision on this website is intended to exclude liability that cannot lawfully be excluded.
The website does not promise that a platform will remove every lifting requirement, prevent every accident or be suitable for every garden environment. The product-selection information is intended to help customers make a considered choice, not to replace reasonable care when moving a loaded planter.
Events outside reasonable control
An order or communication can sometimes be affected by events outside a party’s reasonable control, including interruptions to transport, communications, access or supply. The appropriate response depends on the event, the stage of the transaction and any mandatory rights that continue to apply.
An event outside reasonable control does not automatically remove consumer rights or allow a party to disregard obligations that remain legally enforceable. Where an order is affected, the situation should be addressed according to the actual circumstances rather than by applying a blanket rule.
Website conduct
Visitors should use the website in a lawful way and should not intentionally interfere with its operation, submit malicious material, attempt unauthorised access or use forms for abusive or fraudulent communications. Ordinary browsing, product comparison and genuine enquiries are the intended uses of the site.
If a visitor follows a link to another page or service, the terms that govern that separate service may differ from these Terms and Conditions. The existence of a link does not itself change the terms governing the garden-platform information and enquiry process on this website.
Changes, interpretation and contact
These Terms and Conditions may be updated when the website, product range, transaction process or applicable requirements change. The version available on the website should be reviewed in connection with a current enquiry, while rights connected with an existing transaction remain subject to the terms and law applicable to that transaction.
Questions about these terms can be directed to Chanel Garden using tel. +61423744371 or E-mail: [email protected]. Company information is also available on the Contact page.